FAQ

1. What happens to my data if I stop using the service?
2. How much does it cost?
3. What does a multi-user multi-business environment mean?
4. How safe is my data?
5. What do I need to access the system?
6. I need a specific feature, can you help?
7. Can I claim VAT for use of the system?

1. What happens to my data if I stop using the service?

   This is entirely up to you.  You can keep your business active and just not be able to create new documents, or you can have all your documents, data, and clients deleted from the system.

2. How much does it cost?

   We have 4 account types:

   1. Free Account (100% Free), requires at least one document to be created every 60 days.
   2. Gold Account (R99 incl. VAT per month)
   3. Platinum Account (R199 incl. VAT per month)
   4. Diamond Account (R399 incl. VAT per month)

   See the pricing page for more information.

3. What does a multi-user multi-business environment mean?

   It means that with one user account, you can own or access multiple businesses with specified permissions for each business.  A business can also have multiple users with specific permissions.

4. How safe is my data?

   We make every effort possible to ensure the safety, privacy and integrity of your data.  Data is backed up daily and weekly.  The system is hosted on a dedicated server and all communication is encrypted with a 256 bit SSL certificate.

5. What do I need to access the system?

   You only require a modern internet browser and an active internet connection.  We recommend a broadband connection, but it is not required.  Modern browsers are Firefox 3+, Safari, Opera, Chrome or Internet Explorer 7 or later.  Internet Explorer 6 has limited support.  All layouts are also optimised for multiple screen sizes, which means that any mobile device should work perfectly.

6. I need a specific feature, can you help?

   In most instances we can, contact us with an accurate description of what you require, and we'll quote you on it, or if it's in the interest of all our businesses and in line with our long term goal, we'll add it for free.

7. Can I claim VAT for use of the system?

   Yes, the system is a product of Nellen Technologies CC which is a VAT registered business.  You will be billed by Nellen Technologies.